COVID-19 LATEST 

Coronavirus (COVID-19) Updated Procedures

Bag Collection Procedure


In order to further ensure the safety of both our staff and customers, and following the latest ruling from the government, we are immediately implementing the following procedure when collecting essential feed orders:

  • Enter the warehouse ONE VEHICLE at a time
  • Strictly only ONE PERSON is permitted to exit the vehicle and enter the DN Store
  • Following social distancing procedures, please stand in the box to place your order with a member of staff
  • ONLY when asked to do so by a member of staff, you may approach the counter to pay for your order
  • PLEASE NOTE - for your safety we have installed a perspex screen, the card machine is sanitised after each use and hand sanitising products are provided should you wish to use them
  • Once you have paid for your order, please return to your vehicle
  • Once loaded, please pull into the designated load fixing area on the car park to check your vehicle and strap the load
Wherever possible, please PRE-ORDER feed by calling your local DN Representative or the warehouse team on 01200 420234. This will ensure your order is dealt with in the safest and most efficient way. NO CASH PAYMENTS. In order to reduce the spread of disease and the risk to our employees, we are unable to take cash payments at this time. Bank transfers must be made prior to collection. If you currently settle your account by cheque please speak to your local DN Representative or call us on 01200 420200. If you are a local customer currently in isolation, please call your local DN Representative or the warehouse team on 01200 420234 and we will do out utmost to help. We have waived the 1 tonne minimum delivery for those in this situation only.




Contactless Delivery Procedure


In order to further ensure the safety of both our staff and customers, and following the latest ruling from the government, we are immediately implementing the following procedure for bulk and bag deliveries:

  • Place your order as usual by calling your local DN Representative or the dedicated orderline 01200 420201
  • When placing your order, please give clear delivery instructions for the driver - bin numbers, where to leave paperwork etc.
  • When we arrive on farm with your order, please DO NOT approach the driver
  • ONLY if it is essential to speak to the driver, please do so by remaining AT LEAST 2 metres apart
  • Paperwork will be left in the agreed place when feed has been delivered
As ever our priority remains the safety of our colleagues and customers, closely followed by our efforts to keep up with product availability. The DN Team has responded in a magnificent fashion so far, keeping lead times very reasonable considering record demand. Please help play your part in this by adhering to the new procedures and by giving us more notice when placing orders, which allows for better planning.




Raw Material Intake Procedure


The overall aim of this guidance is to ensure that collections and deliveries from supplier to DN Mills are maintained through the current COVID-19 situation. With an increased seasonal demand for feed, the need to maintain capacity through this supply chain is crucial. This information has been taken from the AHDB guidance for combinable crop deliveries and collections dated the 20th March which has been collated by industry working groups and trade associations. GUIDANCE FOR ON FARM, PORT AND STORE COLLECTION The NFU have produced a comprehensive set of guidance and helpful information for growers that can be found on their website. Key points from the NFU are as follows: • Visitors, deliveries and collections on farm: Avoid direct contact with new entrants on farm. Ensure hands are washed thoroughly before new entrants come onto the farm and use of PPE where necessary. • Ensure that all surfaces that may be shared by entrants onto the farm are cleaned before and after use to prevent spread of the virus. • Consider biosecurity protocols such as cleaning types of equipment which uses hands. • Communal rooms and toilets for farm staff- ensure there are handwashing facilities available. • It is important where possible that we, the supply chain, work together. In the event grain lorry capacity is tightened, if your business is able to give flexibility for grain loading times this will help ease tightness. SPECIFIC GUIDANCE FOR DRIVERS The Road Haulage Association have produced specific guidance for staff in the transport sector. Key points from this document are outlined below: • Frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products, this includes areas inside the cab and any external areas that are at risk of contact by third parties. • Use facilities at end destination for washing hands and sanitising. • Follow all rules and instructions given at the end-receiver site. • Ensure all contact with third parties follows official government guidance when en-route to end destination. GUIDANCE AT DN MILLS Observe notices which indicate keeping a minimum of 2 metres distance from other personnel. All incoming vehicles will report to the weighbridge window. Only one driver at a time will be dealt with at the weighbridge window. Please be patient and await someone coming to the window. Please use the intercom if there is one fitted. Present your paperwork to the DN representative, this will be passed through the window. If you are bringing in cereals, then further instructions will be given to you to obtain a representative sample to be brought back to the weighbridge office to be tested. Instructions will be given along with PPE to undertake this. Pass your paperwork through the window. A phone call will be made to the relevant tipping location to confirm your arrival and details to determine where to tip/route your load. Details of load to be inputted onto DSL or made out on the DN Tare Ticket A detailed sample bag will be prepared to take with you to obtain a sample of the load which will be placed in the appropriate sample store (Clitheroe at the control room) (Speke back to the weighbridge office). You will be given your tipping location. Please refrain from making contact with other people on site and maintain a 2-meter distance. Blend Shed only please stop in your vehicle at the entrance until a Blend Shed Operative acknowledges you and then move to the relevant bay to tip. Mill Only await site specific instructions to tip. Once tipped, please return to the weighbridge to be tared out. Duplicate paperwork and Tare Ticket to be passed back to you through window.




NO Cash Payments


In order to reduce the spread of disease and the risk to our employees, we are unable to take cash payments at this time. Card payments can be made over the phone or when collecting. Bank transfers must be made prior to collection. If you currently settle your account by cheque please speak to your local DN Representative or call us on 01200 420200.




Local Customers In Self-Isolation


If you are a local customer currently in isolation, please call your local DN Representative or the warehouse team on 01200 420234 and we will do out utmost to help. We have waived the 1 tonne minimum delivery for those in this situation only.




All Other Customers In Self-Isolation


If you are in isolation, YOU MUST INFORM US of this when placing your order. We can then agree a safe place to leave your order and paperwork.




Essential Information Required for Deliveries


The overall aim of this guidance is to ensure that animal feed deliveries to farms are maintained through the current Coronavirus (COVID-19) situation. This information has been prepared by The AIC, taking into consideration the latest information available from AHDB and other official sources, including Public Health England.

  • We need to know if the customer, or anyone else on the farm is in self isolation or has shown symptoms of COVID-19 at the point of ordering.
  • We request up to date / preferred contact details for someone on farm and email addresses (where possible).
The following information is required about the delivery points for the feed that has been ordered:-
  • Bin numbers
  • Bag delivery points
  • Other delivery points
  • Special information
Other important factors:
  • Customers should leave signage to indicate the location where they want the feed if the delivery point is not obvious.
  • Customers should be aware that a strict 2 meter separation gap from the driver must be maintained.
  • Customers should be aware that the driver may leave any disposable PPE, worn at the site, in line with existing biosecurity protocols for animal disease outbreaks.
  • We politely ask that changes to people’s health on the premises, between feed being ordered and delivery, is communicated to Dugdale Nutrition.
Customers must wherever possible disinfect and clean surfaces or areas around and on the delivery points where various people have or will come into contact with them. Thank you for your continued cooperation and understanding during this difficult time.




Departmental Restrictions


All staff are required to remain in their own departments at all times.




PPE


The Company have adequate amounts of PPE available for employees. To discuss your requirements please contact your Line Manager.




Weighbridge


The DN weighbridge remains CLOSED to the public until further notice.

Clitheroe - Members of staff and the public will continue to ring the buzzer for assistance at the external window

Speke – The main office window will be used as normal, please note that once all paperwork is complete staff/members of the public should not stay in the vicinity longer than needed





We will continue to keep you informed of any updates or changes to our procedures via our social media pages and with regular updates to our website. If you have any further questions, please do not hesitate to get in touch with your local DN Representative or by calling 01200 420200.

Our staff may be classified as key workers in a critical industry, but please remember they are also very worried husbands, wives, fathers, mothers, etc. Please help them to help you by following these new guidelines. Stay safe.

HEAD OFFICE ADDRESS:

Dugdale Nutrition

Bellman Mill

Salthill

Clitheroe

Lancashire

BB7 1QW

DN STORE OPENING HOURS:

Monday to Friday

8am to 5pm

Saturday

CURRENTLY CLOSED

BULK ORDERLINE:

01200 420201

BAG ORDERLINE:

01200 420234

SALES OFFICE:

01200 409943

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