COVID-19 UPDATE; New DN Collection and Delivery Procedure Explained
Bag Collection Procedure
In order to further ensure the safety of both our staff and customers, and following the latest ruling from the government, we are immediately implementing the following procedure when collecting essential feed orders:
Enter the warehouse ONE VEHICLE at a time
STAY IN YOUR VEHICLE
A member of the DN Warehouse Team will approach your vehicle at a safe distance to take your order
This will be passed to the warehouse office to arrange the necessary paperwork
ONLY if required, you are then able to leave your vehicle to prepare your trailer
Return to your vehicle immediately after doing so
Should you need assistance at any time, please wait in your vehicle until a member of staff becomes available
Entry to the DN Warehouse Office is STRICTLY PROHIBITED at this time
Once loaded, please pull into the designated load fixing area to check your vehicle and strap load
Wherever possible, please PRE-ORDER feed by calling your local DN Representative or the warehouse team on 01200 420234. This will ensure your order is dealt with in the safest and most efficient way.
CARD PAYMENTS & BANK TRANSFER ONLY. In order to reduce the spread of disease and the risk to our employees, we are unable to take cash or cheque payments at this time. Bank transfers must be made prior to collection. If you currently settle your account by cheque please speak to your local DN Representative or call us on 01200 420200.
If you are a local customer currently in isolation, please call your local DN Representative or the warehouse team on 01200 420234 and we will do out utmost to help. We have waived the 1 tonne minimum delivery for those in this situation only.
Contactless Feed Delivery Procedure
In order to further ensure the safety of both our staff and customers, and following the latest ruling from the government, we are immediately implementing the following procedure for bulk and bag deliveries:
Place your order as usual by calling your local DN Representative or the dedicated orderline 01200 420201
When placing your order, please give clear delivery instructions for the driver - bin numbers, where to leave paperwork etc.
When we arrive on farm with your order, please DO NOT approach the driver
ONLY if it is essential to speak to the driver, please do so by remaining AT LEAST 2 metres apart
Paperwork will be left in the agreed place when feed has been delivered
As ever our priority remains the safety of our colleagues and customers, closely followed by our efforts to keep up with product availability. The DN Team has responded in a magnificent fashion so far, keeping lead times very reasonable considering record demand. Please help play your part in this by adhering to the new procedures and by giving us more notice when placing orders, which allows for better planning.
We will continue to keep you informed via our social media pages and with regular updates to our website 👩🏻💻🤳🏼If you have any further questions, please do not hesitate to get in touch.
Our staff may be classified as key workers in a critical industry, but please remember they are also very worried husbands, wives, fathers, mothers, etc. Please help them to help you by following these new guidelines. Stay safe 🐮🚜🐑